Call for an Appointment

(810) 724-0591

6672 Newark Road

Imlay City, MI 48444

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Frequently Asked Questions

Why did I get a bill for a visit when I paid at the time of service?

This is most likely due to your insurance plan. Likely, you had a copay due at the time of visit that you paid. After billing your insurance company for services which we provided they told us to bill you for another portion you are still responsible for. This is called the deductible.

Why do I have to see the doctor every time I need refills of my medication, I have been taking it for years?

Prescription medications require frequent monitoring of different parameters to ensure the medication is working and is not causing harm. All medications have side effects and although rare, they can be serious. The doctor also needs to monitor how the medication is working to evaluate if a dose change or even a change in medication is required. For this reason, only enough medication is provided to last to your next scheduled visit.

Why do I sometimes have to wait an extended period of time to see the doctor?

There are many causes to extended wait times to see the doctor. This continues to be a problem in physicians’ offices everywhere. Things such as patients who do not show up for appointments, large amounts of sick visits in a single day, patients who want to discuss multiple medical problems in a single visit and patients who are late for appointments among other things can play havoc with the schedule throughout the day. At Imlay City Family Practice we are constantly trying new scheduling techniques to improve upon patient wait times. Rest assured that we do not overbook or double book time slots and you will find our physicians will give you all the time you need for your visit.

Why is routine follow-up important and how does is keep my medical expenses low?

Routine follow-up with primary care allows us to carefully monitor your chronic conditions as well as recognize new or developing conditions. By keeping your chronic conditions in check, our doctors can help you avoid costly specialist visits and hospitalizations.

Contact Us

Imlay City Family Practice
6672 Newark Road
Imlay City, MI 48444

Phone: (810) 724-0591
Fax: (810) 724-0272

After Hours Assistance
Phone: (810) 724-2138

What Patients Are Saying

  • Dr. Zelenak and Susan Reuter, NP are the best!! They take the time to listen to their patients and are very attentive and caring. The staff at ICFP are all so nice and helpful. ICFP is warm and friendly!!

  • My Husband and I have been to Dr. Laura and Michelle Simpson N/P, they are a great team. Always a smile from all staff. Really enjoyed the "Express" check-in, nice time saver. Thank you all.

  • Love the doctor and nurse practitioners here. Great to find excellent service and care so close to home.

  • Real Doctor, real nurses, real people, really nice.